This policy explains how billing, cancellation, and refunds work for paid ApexReach subscriptions. It supplements the Terms of Service.
Subscriptions & auto-renewal
Paid plans are monthly subscriptions billed in advance. Your plan renews automatically and your payment method is charged the then-current price each month until you cancel. Plan credits are allocated each billing cycle as described on the Pricing page.
Cancellation
You can cancel at any time from Settings → Billing (or your billing portal). Cancellation stops future renewals and takes effect at the end of the current billing period — you keep access until then. We do not lock you into contracts.
Refunds
[BUSINESS DECISION + COUNSEL REQUIRED — choose and finalize the refund stance.] Our default position is that fees already paid for the current period are non-refundable, and cancellation prevents future charges rather than refunding the current period. Consumed credits are non-refundable. [Specify any exceptions, e.g. a satisfaction window, duplicate-charge or billing-error refunds, and any statutory rights that cannot be waived in your customers’ jurisdictions.]
Billing errors
If you believe you were charged in error, contact [[email protected]] within [N] days and we will investigate.
Failed payments
If a renewal payment fails, we may retry and may suspend access until payment succeeds, consistent with the Terms.